UK's No.1 Healthy Coffee Brand

Customer FAQs

Most asked questions

  • Can I recycle the product packaging?

    Our launch packaging is industrially compostable. This means either put it in your food waste bin or if you don't have one it's the naughty landfill bin. 

    We're continually looking for the most environmentally friendly solution so watch this space for our next phase of packaging....

  • If I subscribe will you lock me in and throw away the key?

    Nope. You can cancel immediately, or pause or push a delivery very easily.

  • Do you ship internationally?

    Yesssss we now ship world wide!

  • Our Coffee
  • Which coffee should I choose?

    o Our house roast is our flagship coffee which is a medium roast.   

    o For a bolder, punchier flavour go for our dark(ish) roast. This particularly suits espresso machines but is good for anyone who wants a stronger taste.  

    o For all the goodness without the caffeine choose our decaf roast. 99.9% of the caffeine has been taken out using mountain spring water and no nasty chemicals.   

  • Which grind size?

    Medium ground can be used in a cafetiere, Aeropress, drippers, filter machines and moka pots. Choose fine ground for the use in an espresso machine. If you have a grinder or bean to cup machine you can choose whole beans.

  • Is your coffee instant?

    Our coffee isn't instant so you would need some sort of coffee brewing device. It’s well worth the effort though as a lot of the health benefits are lost in instant coffee and we think it tastes a lot better too! A simple cafetiere will do so it doesn’t have to be anything fancy.

  • Is your coffee Fairtrade?

    The ‘Fair Trade’ certification isn’t really used in the speciality coffee world as even the cheapest speciality coffees are sold for as much as 5-10x the price set by Fair Trade. It is entirely fairly traded though and we only buy from farms fully traceable back to a named farmer!

  • Is your coffee organic?

    All our coffee is Soil Association organic certified and we go above and beyond this by testing our coffee at an independent lab for pesticides, mycotoxins, heavy metals and toxins to verify the coffees absolute purity.

  • Is your coffee mycotoxin free?

    All our coffee is Soil Association organic certified and we go above and beyond this by testing every shipment of our coffee at an independent lab for pesticides, mycotoxins, heavy metals and toxins to verify the coffees absolute purity. It is then stored in GrainPro ultra-hermetic bags in a temperature controlled environment. Most supermarket bought coffees were roasted and ground months before you buy them leaving them likely to stale and open to contamination from mycotoxins. All our coffee is roasted fresh weekly to make sure you’re drinking the freshest, cleanest possible brew.  

  • How do I brew your coffee?

    It’s slightly different for every brew method but if you’re using a cafetiere - our brewing tips would be 33g of coffee to 550ml hot water for two cups. Water should be about 30 seconds off the boil or 96-97C. Stir after 30 seconds, leave to brew for 4 minutes, plunge and you’re good to go!

  • I’m looking for a grinder – what do you recommend?

    You should always look for a grinder with ‘burrs’ for a more even extraction and better flavour. The best entry-level one is the De’Longhi KG79 at around £45 but if you’re willing to spend a bit more the Baratza Encore is pretty epic for around £160.

  • What is your decaffeination process?

    We use the Mountain Water Process. It is a unique, chemical-free decaffeination process similar to the Swiss Water method. It uses clear pure waters from the highest mountain in Mexico, the Pico de Orizaba, known as Citlatepetl in the local indigenous language. It works by immersing the green beans in water to extract the water soluble compounds, including the caffeine. The water is then passed through a filtration system to remove 99.9% of the caffeine while leaving the healthy compounds in place.  

  • When will I receive my coffee?

    We roast fresh weekly and ship daily! If you place an order with us before 12pm Mon to Friday it will be send out First Class that afternoon.

  • How should I store my coffee?

    The best way to store your coffee would be in an airtight container or jar in a cupboard/cool dark place. Coffee will stay at its best for around 6 weeks but can be enjoyed for three months after it's roast date. The taste is better when it's fresher and you'll get more of the healthy compounds when it's fresher - some of them start to degrade at a rate of around 20% per month - so best to drink it when it's been freshly roasted like ours!

  • Am I locked in once I start a subscription?

    Nope! There’s no minimum term and you can cancel, pause or skip a delivery all at the click of a button.

  • What is speciality coffee?

    The world’s best coffees are scored by the Speciality Coffee Association out of 100. Speciality grade coffees must score over 80/100 and represent the world’s most exciting and best tasting coffee’s. Ours scored 84 which puts it in the top few percent of coffee globally.  

  • Delivery
  • Do I qualify for free delivery?

    If you take out a subscription with us or you spend more than £45 you qualify for free delivery – otherwise shipping will be applied depending on the weight of your order.

  • Do you ship internationally?

    Yesssss we now ship World Wide!

  • I’ve placed my first order – when will it be dispatched?

    If you’ve ordered before 12pm Mon-Fri it will be dispatched the same day. If it’s after 12pm it’ll be dispatched the next day. If you order Friday afternoon, Sat or Sun we’ll pop it in the post on the Monday.

  • My order hasn’t arrived yet – can you help?

    Oh no! Of course – drop Laura an email on laura@exhalecoffee.com and she’ll look into it for you.

  • Ordering
  • Which payment methods do you accept?

    We accept all major credit and debit cards, or you can use Paypal.

  • Can I buy wholesale?

    We’re mainly direct-to-consumer but if you’re interested in wholesale drop Laura an email on laura@exhalecoffee.com and we’ll see what we can do!

  • Do you offer gift cards?

    This isn’t currently an option on the website but drop Laura an email on laura@exhalecoffee.com and I’m sure we can arrange something! 

  • Discounts
  • Do you offer discounts?

    We will only ever discount subscriptions 

  • How do I share the Exhale positivity?

    Very easily! If you subscribe with us we’ll set you up on our referral programme. You will be emailed a code that you can share with friends – for every friend that uses it to take out their own subscription, you’ll both get 50% off a bag!

  • I’ve been given a discount code – how do I use this?

    There is a little box under your order summary on the checkout page where you can enter your discount code. Please note discounts are only applicable when taking out a subscription and not on non-subscription orders. 

  • I placed an order and forgot to use my discount code – is it too late?

    Absolutely not! Drop Laura an email on laura@exhalecoffee.com and she can add it on for you.

  • My discount code isn’t working?

    Oh no! Make sure that it’s a subscription you’re taking out and not a single bag order. If you’re still having problems drop Laura an email on Laura@exhalecoffee.com

  • Returns and Refunds
  • I’m not happy – can I have a refund?

    So sorry to hear you’re not happy. Please email Laura on laura@exhalecoffee.com and we’ll see what we can do for you.

  • I ordered the wrong coffee by mistake – can I change it?

    If you let us know as soon as you can we will see if we can make the change! Drop Laura an email on laura@exhalecoffee.com

  • How long will my refund take?

    Refunds take 5-10 days to appear in your account.

  • My order arrived damaged.

    So sorry to hear this! Please email Laura on laura@exhalecoffee.com and we will rectify this for you.

  • I was sent the wrong product – what can I do next?

    Ooops – these things happen from time to time! Please email Laura on laura@exhalecoffee.com and she can sort this for you.

  • Account
  • How do I reset my password?

    There is a forgotten password link on the log in page. If you don’t receive an email please check for an account activation email which should have been sent when you placed your order. If this also hasn’t come through (even to your junk inbox) then let Laura know and we can resend it – laura@exhalecoffee.com

  • How do I swap my product to something else?

    Log into your account and select manage subscription and edit. Select your current product and then use the ‘Swap Product’ tab at the bottom to change to something else! If you’re struggling let us know and we can amend for you. 

  • How do I pause my subscription?

    You can delay orders by either skipping upcoming shipments using the ‘Skip Shipment’ tab on the left hand side of your account. Or you can alter your next  charge date to a date that suits you as far into the future as you desire.

  • Can I add an extra bag to my subscription?

    Absolutely! Under ‘Manage Subscriptions’ you should see an ‘Add Product’ button. You can add more subscriptions from here or just one off bags to your next order.

  • Health
  • Is the decaf as healthy as the caffeinated version?

    So the literature says most of the health benefits are the same across the caffeinated and decaf versions, with only a minor magnification of effects in some areas due to the ‘entourage effect’. And our decaf amazingly actually tested to have more polyphenols than the caffeinated coffee, marginally. So you’re still onto a winner with the decaf. However…There are some effects which just aren’t seen in the decaf version. Those around coffee’s protective effects on the liver being the biggest. As well as some of the age-related cognitive benefits are slightly less pronounced. I wouldn’t worry though, if you’re not a fan of caffeine, the decaf is still hugely beneficial. 

  • Why is the coffee healthy?

    Put simply – Coffee comes from a fruit and contains over 1000 different compounds – the most beneficial being polyphenols such as chlorogenic acid. Through over roasting and poor handling these compounds are often significantly reduced in other coffees. Through our unique process we sourced a bean naturally high in them and then created a specific roast profile which locks inas much of the good stuff as possible while keeping out the bad. For more detail visit our ‘Learn’ tab!

  • What is it in your coffee that makes it healthy?

    Science has proven coffee is seriously healthy and associated with a reduced risk of contracting some of the world’s nastiest diseases. But there are a lot of things that impact just how healthy. We have tried to find as completely healthy a coffee as possible - our process is designed to find a coffee that’s higher in coffee’s most researched healthy compounds (polyphenols including chlorogenic acid, cafestol, kahweol, melanoidins, niacin) as well as excluding any potential contaminants (mycotoxins, pesticides, heavy metals, ochratoxin, aflatoxin). 

  • Can you live off coffee?

    Yes. Well not you specifically, but the coffee berry borer (Hypothenemushampei) lives off nothing but coffee! But how you might ask? It turns out that like most other living creatures, the coffee berry borer has a microbiome in its gut. Some species of bacteria that live there, such as Pseudomonas fulva, are masters at breaking down caffeine. It’s really fascinating from an evolutionary stand point as the beetle has evolved to live solely off coffee, but only because it has a certain bacteria in it’s intestines… lucky him because without it he’d probably have to live off tea and where’s the fun in that!

  • Can’t I get health benefits from all coffees?

    Yes you can, but multiple studies show the quantity of the healthiest compounds vary immensely from coffee to coffee. In 2014 one study tested 104 espressos from cafes in Scotland, Italy and Spain and found a 31 fold difference between the highest and lowest concentrations of polyphenols!

  • Can’t I get antioxidants from other food in my diet?

    Yes you totally can, but coffee is by faaaaaar the biggest dietary source of them (taking serving size into account, i.e. you’re unlikely to eat 0.5kg of Tumeric with your breakfast). In fact a 2004 Norwegian study showed that 66% of participants TOTAL DIETARY INTAKE of antioxidants came from coffee! This has since been confirmed in 6 other studies from across the globe.

  • Will consuming so many antioxidants in coffee stop my body producing it’s own?

    No. Quite the contrary. It has been proven that coffee’s most abundant polyphenol, chlorogenic acid, supports your bodies own endogenous production of the ‘master antioxidant’ glutathione as well as being a powerful antioxidant itself. 

  • Antioxidants have been poo poo’ed in some recent science as having no proven benefits haven’t they?

    Yes, there has been no conclusive evidence to show that antioxidant supplements can benefit your health. However, antioxidants in foods have been extensively shown in science to be beneficial to your health. Further evidence that eating whole food diet is far superior to supplementing. 

  • Isn’t coffee just caffeine and hot water?

    Coffee actually contains a many as 1,000 different compounds and caffeine is just one of them. In fact caffeine only makes up around 1% of the total weight of the bean whereas the much researched phytonutrient, chlorogenic acid, for example, can be over 7%. 

  • What is niacin? It sounds like something used to poison capitalist spies.

    It’s a fancy name for vitamin B3 which is used by the body to turn food into energy… not end it. Exhale coffee has been tested to provide 20% of your RDA of it in just 2 cups meaning it’s one of your diet’s richest natural sources.  

  • If chlorogenic acid starts in it’s highest concentration in the green been, shouldn’t you just roast it as light as possible to get the healthiest coffee?

    No. That’s a reductionist view of coffee. The health benefits imparted by coffee are a sum of it’s parts. Some, for example melanoidins, are formed during the roasting process and they have anti-inflammatory effects and are beneficial for the gut. They peak at around a medium roast so you’d miss out on them if you roast too lightly. 

  • Does roasting affect the health of coffee?

    Massively. For example one of the healthiest compounds in coffee, chlorogenic acid, decomposes during the roasting process and it’s concentration drops off a cliff around medium roast to less than 10% of their original amount in very dark roasts.

  • Does xenohormesis affect the concentration of polyphenols in coffee?

    I’d love to debate this with someone so please drop me an email on alex@exhalecoffee.com if you have an opinion! My assumption is it reacts the same as resveratrol in red wine but haven’t seen any research on this… yet. 

  • Is fresh coffee healthier?

    Yes, in a big way. One of coffee’s healthiest compounds, chlorogenic acid, degrades from the point of roasting, some say at a rate of c. 20% a month. Only buy coffee that you know has been freshly roasted. Aside from this, after a couple of months coffee has lost a lot of it’s delicious flavour and around 4-6 months after roasting starts to stale. 

  • Hasn’t coffee been linked to a spike in cholesterol?

    Yes, but that’s not necessarily a bad thing - the cholesterol debate is far more complicated than we used to think. If the spike was an issue we would have seen epidemiological evidence of negative effects. We actually see the opposite with coffee being associated with a reduced incidence of cardiovascular disease, CVD mortality & death from myocardial infarction – the main diseases thought of as being caused by high cholesterol. Potentially because coffee spikes the harmless LDL-C and not the more harmful form, LDL-P.

  • Does coffee break a fast and stop it’s benefits?

    Coffee has no calories in it so doesn’t break a fast. Interestingly it could actually benefit it. A 2014 study showed coffee induces autophagy in mice which is the mechanism causing the main health benefits of fasting. They point to polyphenols in coffee 'promoting health by stimulating autophagy' concluding 'both natural and decaffeinated coffee similarly induce a broad organism-wide autophagic response'. At Exhale we love nothing more than a delicious cup of our high-polyphenol decaf before bed to make us benefit even more from our overnight fast.

  • Can coffee benefit by DNA?

    Yes! Regular coffee consumption has proven to have beneficial protective effects on human DNA integrity. Most recently a 2019 randomised controlled trial (the most rigorous of scientific studies)saw a 23% reduction in DNA damage– DNA damage is known to accelerate the aging process and can cause cancer.

  • Coffee gives me the jitters, will Exhale coffee be any better?

    One study shows that polyphenols counteract the negative effects of caffeine so reducing anxiousness. So a high polyphenol coffee like Exhale’s in theory could have reduced jittery effects from caffeine. We have seen this in a lot of anecdotal evidence from our customers, however everyone is unique so it’s impossible to say for certain how you will react. I’d love to know so please drop me an email on alex@exhalecoffee.com and tell me how you get on. 

  • I just want the caffeine, can’t I just take caffeine supplements?

    You could, but your DNA doesn’t like it. Telomeres are the protective ends of our DNA (sort of like the plastic aglets on shoelaces) and as you age they shorten until eventually they become so short the cells they are within stop replicating and die. This is bad news so you want to keep your telomeres as long as possible for as long as possible. 3 studies show coffee drinkers have longer telomeres. A study in 2016 in the UK on 5,000 NHS nurses showed coffee was significantly associated with longer telomeres in fact. Better still, in 2017 another study showed coffee was associated with longer telomeres but caffeine from all other sources was associated with shorter telomeres. So get your caffeine from coffee to keep your DNA happy! …and of course to gain all the other health benefits associated with coffee.

Search
Popular searches